Terms & Conditions

DELIVERY

We aim to dispatch all goods within 2 business days of the order being received.

Please allow 5-7 business days for made to order items to be delivered as they have to be processed and shipped.

We will always try to dispatch your order as soon as we can. However, during busy periods it might take slightly longer.

Delivery times should be used as an estimated guide and begin from the date of dispatch.

  • FREE for orders over £70 
  • £2.5 - Standard UK Delivery (within 3-5 working days)
  • £9 - Standard International Delivery (within 5-7 working days)
  • We also offer Express Shipping (1-2 working days) in the UK and Next Day delivery options at an extra cost.

For international deliveries, please contact us on our website Contact Us form (here). Some of the items we sell, cannot be delivered internationally so please get in touch so that we advise you accordingly. This does not apply to prints.

We cannot be responsible for missing packages sent on our standard service. Sadly, this does occasionally happen. If you require a tracked service, please select this at checkout. 

 

RETURNS

We want you to love Small Bob products as much as we do, but we understand sometimes a product does not quite fit the bill.

There is a 30 days policy for these unfortunate situations. You can return your product as long as it is unused and in the same condition that you received them and in the original packaging.

On receipt of the returned item(s), your refund will be credited to the payment card used to make the purchase. Regrettably, any delivery costs will not be refunded (although some exceptions do apply).

*Please note personalised items cannot be returned unless faulty.*

GIFTS

If you are the Gift receiver, unfortunately, we can only accept returns from the person who made the purchase as the refund will be credited to their account.

Non returnable goods include:

• Perishable products (e.g. Chocolate, Coffee, Hot Chocolate, Tea & Cocktail Mixes)

• Washed or worn items.

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us on our website Contact Us form (here).

SHIPPING

To return your product, please contact on our Contact Us form on our website (herefor a returns number and address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We can not be held responsible for not receiving your returned item.

We hope your experience with Small Bob is the best possible so please contact us (here) if you have any queries and we'll do our best to solve it.

What payment methods do we accept?

We accept payments using Visa, MasterCard and American Express debit and credit cards. Payments are made via Shopify Payments, which is an approved secure payment gateway.